CERT Telematics has expertise in setting up and running Call Center as part of the services that go to make and complete the overall solution to suit the needs of customers.
The applications include a fully automated as well agent assisted Taxi booking. The other features include “Lost and Found” and “Customers Complaints”.
The IVRS supports Arabic and English, and routes the call to the agent who is free.
The call logs, responses and daily monitoring of agents is done to ensure high efficiency and customer satisfaction.
Agents are trained to handle customer complaints and resolve the issues. Driver transgressions are referred to the appropriate department to address and resolve.
The hiring, training and monitoring of agents is handle by experienced professionals.
CERT has experienced Call Center Managers and supervisors to manage the agents, and senior engineers to address the maintenance and enhancements of the Call Center software. High quality levels and performance indices are set.